Delivery, Stock & Returns

RETURNS

We are unable to accept back any leftover returns unless our warehouse has the same batch available. To enquire about returning a product to our warehouse please email us with your order number and we will endeavour to help. Goods will need to be returned to us within 28 days of the delivery date. Original delivery costs will not be refunded and return delivery costs will need to be covered by the customer.

DELIVERIES

SHIPPING CALCULATOR

The cost of delivery is based on the weight of your order which determines our method of delivery. See below a breakdown of our pricing structure.

0-19kg £12  |  20-249kg £30  |  250-499kg £40 |  500-999kg £50  |  1-2 Tonne £100
Anything above 2 Tonnes needs to be discussed directly with our team to arrange a suitable delivery method.

DELIVERIES – PALLETS

Delivery is made between 8am and 6pm Monday to Friday.
We aim to deliver within four working days of receipt of your order.

Pallet deliveries are a ‘to kerbside’ service only, someone will need to be available to accept delivery.
If the delivery is unable to be made a re-delivery charge may apply.

DELIVERIES – PARCELS INCLUDING SAMPLES

Delivery is made between 8am and 6pm Monday to Friday.
We aim to deliver small orders within 2-3 working days.

Delivery is to your front door and someone will need to be available to sign for the parcel.

DAMAGES/INCORRECT DELIVERY

If you receive damaged or incorrect tiles you will need to inform us within 2 working days from delivery. We will endeavour to send replacements/issue a refund as quickly as possible. It is imperative that goods are checked when delivered to avoid any wrong tiles being installed. As is standard practice Aztec Tiles can not be held responsible once the tiles have been installed.

OUT OF STOCK ITEMS

In the event that the products you have ordered are unavailable we will make an immediate refund to you of the monies paid relating to the unavailable goods.